About Us – Sales Training for the Aviation Industry

Real Sales Expertise, in the Aviation Industry

We offer a wide range of services for aviation sales professionals – from your first sales call to the most successful year at the peak of your career!

“A satisfied customer is the best business strategy of all.”

-Michael LeBoeuf

Without aviation customers, there is no aviation.

We offer custom training opportunities for aviation sales professionals.  We understand that finding, communicating, building relationships, and persuading customers is the hardest and most important job in any company.

We serve new salespeople, non-salespeople who find themselves in sales roles, expert salespeople who need to catch up with the latest technology

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About ABCI – Who says you can’t have both love and money?

You know what they say –

“The best way to be a millionaire in aviation is to start as a billionaire.”

It’s true that most people in the aviation industry are here for love, rather than for money.   This is true for me, too.  But experience has shown us that love and money are certainly not mutually exclusive!

I married John Williams in 2006.

aviation industry - who says you can't have both love and money?

John has aviation in his blood – he started flying as a child and flew many fixed-wing and rotorwing aircraft in a long civilian and military career.   Naturally, he introduced me to another great love – aviation.

I obtained my Private Pilot’s license soon after, while John was in the business of leasing aircraft to flight schools at the time.

Aviation Industry - Paula and Charlie (N6208C)

Paula and Charlie (N6208C)

My professional background of direct response marketing and copywriting for Fortune 100 companies was vastly different than most of the advertising and marketing we saw in aviation at that time.  Where I came from, advertising and marketing were mostly of the “direct response” variety – managed with a considerable amount of discipline and organization; where each marketing step led to a next step in a rigorously-observed and obsessively-refined sales cycle.  In aviation, however, it seemed that all that was important was to “get the name out there,” and to make it look good.  Marketing professionals working for large aviation companies spend tens of thousands of dollars with no possibility of measuring the return on investment (ROI.)  For someone from the obsessive-compulsive world of the finance industry, it looked as though the laws of finance, as well as the laws of gravity, did not apply to aviation.

But then, in 2008, something strange happened.

The aviation industry was hit by an epic financial recession, and again by a public perception problem when the Big Three automakers were lambasted in no less than a special meeting of the House Financial Services Committee in Washington DC.

Subsequent to that meeting, the phrases “corporate fat cats,” “executive privilege,” “criminal excess” and “private aviation” were somehow bundled together by an oversimplified, sound bite-crazed press and lampooned on the major networks and news outlets.

Weirdly, in spite of the overwhelming evidence that the economics and perception of the industry had changed, (and hence that it might be a good idea to start observing the laws of finance, as well as the laws of economic gravity!)  the largest aviation companies kept running glossy “brand based” advertising.

They continued to advertise as recklessly as if nothing had happened.  Aviation magazines kept charging the same high rates for advertising space, although their readership had diminished significantly.  Trade shows charged the same high booth rates, although shows had proliferated and attendance had dropped.

Of course there were heroic efforts by NBAA and other organizations to tell private aviation’s side of the story, and aviation companies struggled valiantly against the economic impacts.  Business owners in the aviation industry were forced to pay more for advertising opportunities; while realizing diminishing results.

We observed friends and partners in the aviation industry struggling with advertising, marketing and sales structures.

 The practice of marketing without accountability had become untenable.   

The efforts of marketing professionals in aviation companies seemed to gravitate to one extreme or another.

Some continued unrestrained excess in the pre-2008 style in limited, somewhat erratic “random acts of marketing;” hoping that an expensive social media “splash,” email “blast,” magazine ad or trade show appearance would prove to be the “magic bullet” that would bring in lots of customers and save the day.

Others abandoned sales and marketing altogether as “ineffective.” – They cut advertising and sales budgets as their revenues shrank; resulting in a downward spiraling loss of revenue.

The results from either extreme were disastrous.

John and I started our aviation marketing company, ABCI  (short for Aviation Business Consultants International, LLC – you can see why we use the short form!)  with the idea of bringing scientific, disciplined, direct-response style of sales and marketing to the aviation industry.

Our first clients, including Dallas Jet International, Special Services Corporation, and AeroStar Training Services, were surprised by the number of  “inbound” leads they acquired.   These leads found our clients through high-quality “information bait,” such as ebooks and articles that we had carefully set up in custom, campaign-based marketing systems. Their salespeople had a reliable inflow of leads acquired through advertising with measurable “calls to action.”

ABCI now includes a systematic approach that combines the most applicable practices and tools from several partners, including

  • GKIC (the Glazer-Kennedy Inner Circle – an innovative marketing group specializing in “Magnetic Marketing.)
  • Sandler Sales – the leader in low-key but effective business-to-business sales training and systems.
  • Infusionsoft – the best customer relationship management (CRM) system for small and medium-sized businesses.

We control and change the odds for aviation companies that implement our systems.  There is no magic here – it logically follows that if you consistently acquire a reliable pipeline of prospects interested in your topic, educate them and treat them respectfully by providing them with an array of intelligent content delivered in ways they like and appreciate, you’ll have more opportunities to make sales.

This approach is proven in other industries, such as finance and education, but it’s still considered innovative in aviation. And we’re the only company that provides the whole array of services required. Depending on the client, this might include website development and implementation, search engine optimization, email marketing, books, articles, press releases, trade show appearances and more.

Through limited consulting engagements with selected aviation clients, and through our Marketing Master Class, we engage in our mission:

 To make business aviation profitable again, one company at a time.

Put even more simply, we help people sell products and services in the aviation industry.

Your Team

Paula Williams, MAED, PMP  –  President

Paula Williams About ABCIPaula writes great web content and is an expert at getting web traffic and turning web site visitors into loyal buyers. She has worked as a marketing consultant, product manager, staff writer, ad designer, marketing manager, process engineer, and trainer.

She has recently received her Private Pilot Rating and plans to move on to Instrument training soon.

Her education includes a Masters in Adult Education and BA in Mass Communication.

She holds a Project Management Professional (PMP) credential from the Project Management Institute. (PMI)


John F. Williams

John Williams, MBA  – Chairman

John has been in the consulting business for twenty years. He has managed startup companies and started major divisions of large international corporations.

He has spent forty-five years in the aviation industry, several as a Part 135 pilot. He recently retired as a Senior Aviator from the United States military, where he served as a helicopter pilot in the Air Force and the U.S. Army.

John has an Executive MBA from the University of Utah with an emphasis in International Business and Finance, and a degree in Business Administration from Golden Gate University in Business Administration with additional studies in Electrical Engineering, Chemical Engineering, Mathematics and Physics.

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Get the skills and confidence to consistently make sales in the aviation market.

Acquire specific skills you need in a changing industry.