Customer Relationship Management With Acquisition Ppt PowerPoint Presentation Layouts Slides Tap here to review the details. Click here to review the details. Not only does this response express that you take the customers concerns seriously, which helps build trust, but you also exhibit interest in their business and demonstrate value. 2. Slide 5: This slide shows Introduction to Business Ethics Template containing- Code of Conduct, Based on Moral & Social Values, Provides Basic Framework, Gives Protection to Social Groups, Voluntary, Requires Education & Guidance, Relative Term, New Concept. Free and premium plans, Customer service software. Clipping is a handy way to collect important slides you want to go back to later. 3 column list indicating employees training program. Some argue that a salesperson who is paid straight commission (paid by the sale) is not stealing anything from the company, but others argue that even in that instance, the company is being deprived of possible sales that would be gained if the salesperson was working. Activate your 30 day free trialto continue reading. This ppt will tell us about the various wrong practices in market and what should be sone to stop them. Activate your 30 day free trialto continue reading. In addition, laws regarding hiring practices, workplace safety, and others can affect sales managers. When interacting with prospects and customers, reps should strive to build trust first and sell second. Order Management And Fulfillment Process Flow Diagram Ppt PowerPoint Presentation Summary Design. Alter the color, text, and font size of these layouts. Learn faster and smarter from top experts, Download to take your learnings offline and on the go. Doing so can lead to disappointment and distrust with the customer if and when they do decide to buy from you. Managing ethics in a sales environment Pia Tolentino 3.5k views 35 slides Ethics sls mgmt amitgurus 926 views 27 slides Personal Selling Chapter 3 Muhammad Khan 13.6k views 59 slides Chap. Looks like youve clipped this slide to already. Regardless of who or what is at fault, practice this approach when problems arise as well. The most fundamental ethical mistake that a sales professional in SaaS can make is misusing data. Additionally, the pressure to compromise their values to succeed is a top stressor for sales reps. However, cutting corners with customers during the sales process doesnt result in greater returns. Oct 2010 - Dec 20122 years 3 months. ETHICS In the first issue, a customer owns the information about their business. Subject: SALES MANAGEMENT Course Code: MM-308 Author: Dr. Surinder Singh Kundu Lesson No. Why or why not? By exhibiting ethical behavior and selling with integrity. Free and premium plans. Activate your 30 day free trialto unlock unlimited reading. This is a four stage process. A good second step is to train all salespeople and sales managers on the policy. Communication principles. For these reasons, sales managers should develop close working relationships with the human resources department. Read world-renowned marketing content to help grow your audience, Read best practices and examples of how to sell smarter, Read expert tips on how to build a customer-first organization, Read tips and tutorials on how to build better websites, Get the latest business and tech news in five minutes or less, Learn everything you need to know about HubSpot and our products, Stay on top of the latest marketing trends and tips, Join us as we brainstorm new business ideas based on current market trends. Pre-Class Reading Chapter 3 Therefore, the sales manager must lead the team towards healthy competition and establish proper sales ethics. By whitelisting SlideShare on your ad-blocker, you are supporting our community of content creators. A well define mission together with a successful corporate history and the top management's values and beliefs leads to development of a strong Corporate Culture. They'll give your presentations a professional, memorable appearance - the kind of sophisticated look that today's audiences expect. Most salespeople agree that lavish entertainment and gifts are becoming less important in business because decision makers know these add to the costs of doing business and theyd rather get a better price than be entertained. Do not sell or share my personal information. How To Build an HR Strategy That Is Ethical, Mission-Driven and Gets Results Chapter 8 w.a. -Content Creator and Social Media Strategist. Presented to the students of Tolani Institute of Adipur as a part of their Sales Management Course. Activate your 30 day free trialto continue reading. And even though building an ethical sales culture needs a lot of effort, dedication, and time, if you adopt this culture and live by it, youll be able to set a benchmark and instill ethical values in your sales team. The stages in this. Just download our designs, and upload them to Google Slides and they will work automatically. Activate your 30 day free trialto unlock unlimited reading. fFinancial Builder of long-term client relationships and nurturing them into key accounts. Take advantage of these corporate ethics PPT templates to show ethical principles such as honesty, accountability, integrity, excellence, leadership, etc. Weve updated our privacy policy so that we are compliant with changing global privacy regulations and to provide you with insight into the limited ways in which we use your data. In most instances, the customer can cancel the order with no penalty unless accepted. Ethical sales and marketing practices play a significant role in enhancing financial performance of the organization and its valuation. Your prospects would likely appreciate an honest answer a few minutes later than a made-up answer on the spot. Another sales manager said when she and her salesperson (another woman) sat down with a buyer (a male), the buyer had pornography on his computer monitor. DUTIES Yet training alone is insufficient. Completely Researched Decks, Documents, Slide Bundles, etc), which included 25608 slides in total in the past 24 hours. Weve updated our privacy policy so that we are compliant with changing global privacy regulations and to provide you with insight into the limited ways in which we use your data. Accessibility StatementFor more information contact us [email protected] check out our status page at https://status.libretexts.org. Now customize the name of a clipboard to store your clips. Enjoy access to millions of ebooks, audiobooks, magazines, and more from Scribd. Is your code of conduct clear and understandable? For example, a company should have a mechanism for reporting unethical activity in a way that protects the person making the report. In sales, several laws apply that also apply in other areas of marketing but are more prominent in sales. Objectives. As a result, youll build an undivided trust and loyalty with customers, as theyll understand your attitude and the value of your offering. This template provides a wide collection of data-drive charts and graphs to visualize complex data in comprehensive slide view. Check our Presentation Design Services. -Finance student turned Sales Professional. Free access to premium services like Tuneln, Mubi and more. Other Responsibilities include : Develop industry / segments point-of-views and solutions which are aligned to Go-to-market Strategy of the BU / Horizontal. Develop and distribute a sales ethics policy. Slide 3: This slide displays the Introduction. Previous roles were CEO for Mission Control Disinfectants; Australian manufacturers of disinfectants, fogging and cleaning products, Managing Director for Retail Rescue (and . Assign realistic sales goals. Last, but certainly not least, the most important thing sales managers can do to uphold ethics is to exhibit ethical behaviors themselves. We're committed to your privacy. Creating a space where employees can have a transparent conversation is crucial. Ethics in Marketing Jan. 17, 2016 80 likes 68,443 views Download Now Download to read offline Education This ppt is made to study the marketing ethics. -Experience in B2B & B2C. Establish the proper moral climate. Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Post your important notes. Clarifying objectives and company ethics before selling in the new global market Distinguishing between strategic objectives and financial ones Realizing that market success may have only a modest impact on the overall business Realizing that forecast deviations are to be expected The sooner you do that, the faster youll grow. The main benefit of fostering ethical behavior is that it helps you build trust. Sales managers have all the usual management concerns, such as fair hiring practices. Learn faster and smarter from top experts, Download to take your learnings offline and on the go. Chapter 6Management Ethics. Bishnoi SALES MANAGEMENT: AN OVERVIEW STRUCTURE 1.0 Objective 1.1 Introduction 1.2 Definition 1.3 Benefits of selling activities 1.4 Elements of sales management 1.5 Objectives of sales management 1.6 SMBO approach 1.6.1 Process of SMBO Well discuss five ways you can do it. This ppt will tell us about the various wrong practices in market and what should be sone to stop them. Unique research projects to present in meeting. Slide 2: This slide displays Content of the presentation. Sales Management Illustrate the ethical leadership principles and elucidate the 4 V model of leadership. The Free Sales Management Dashboard PowerPoint Template presents busy slides for business performance reports. Also explains the structure and objectives of a sales organisation. Slide 17: This slide represents Ethical Awareness Framework. He suggested that people will naturally . People who try to meet an unfair quota are more likely to What if the special request is for a discount? However, as mentioned earlier, salespeople tend to be ethical people. How to incorporate an ethical culture in your sales team? In the United States, two basic principles of business are that everyone should have an equal opportunity to earn business, and the customer remains free to make a choice. Subscribe to the Sales Blog below. Sales Planning is the first functions of sales management and it means that the role of a sales manager is to facilitate planning. Yet in both instances, the managers said they fired the customer, an action that both salespeople were happy with, and they were reassured that the loss of the sale wouldnt be held against them. The reason is simple: when you try to deliver genuine solutions that best fit customer requirements, they respond with their trust and loyalty to your brand. The FSG requires that companies also have internal auditing procedures to ensure that misconduct can be detected. Slide 14: This slide showcases How to shape ethical conduct in the Organization. Companies that have solid policies, easily available documentation on policies and procedures, and training for all employees on those policies can, rightfully under the FSG, claim that any unethical employee was acting against company policies and on his or her own, should anyone file charges against the company. An ethics officer ensures that the ethics systems are in place and functioning. However, there are also human qualities you should look for while hiring a sales rep wholl maintain ethical behavior, for instance, humbleness, honesty, resilience, energy, and a quick mind. You can read the details below. Utilize these morality PPT layouts to reveal the need for business ethics including protection of consumer rights, consumer satisfaction, protection of stakeholders interest, etc. Sales management is an integral part of marketing process. Do not sell or share my personal information, 1. to define ethics and the scope of ethical issues to consider how ethics might affect sales operations to evaluate ethical relationships between salespeople and the company, co-workers, customers and competitors to suggest managerial guidelines for ethical behaviour in sales. Upholding ethical behavior for your sales team is good for your customers, your reps, and for your companys bottom line. Sales managers face the same challenges in managing salespeople that all managers face. While downloading, if for some reason you are not able . Note that these codes of ethics, the FSG, and the policies and procedures affect all employees. These are not the only issues that salespeople face. 13.4 Ethics in Sales and Sales Management Learning Objectives Compare and contrast common ethical challenges facing salespeople and sales managers. Free access to premium services like Tuneln, Mubi and more. The SlideShare family just got bigger. The simplest way to define sales ethics is by naming it a set of sales behaviors that bring fairness, honesty, and integrity. Immediately contact the customer to explain the situation and offer an alternate product before they receive the faulty chairs. Slide 38: This is Quotes slide to convey message, beliefs etc. Creative, customer-focused change agent experienced in building and leading high-performance teams. Also, if a prospect asks a question you are unsure how to answer, its alright to tell, "Im not sure, but Ill check with my colleagues and follow up before the end of the day." By whitelisting SlideShare on your ad-blocker, you are supporting our community of content creators. Anuj SharmaText Book: Fundamentals of Selling Customers kritsonis, ph d - lecture notes - decision making, WilliamMichaelReid_ProfessionalResume&Bio_March-01-2023.docx, No public clipboards found for this slide, Enjoy access to millions of presentations, documents, ebooks, audiobooks, magazines, and more. When faced with an opportunity to exaggerate in job interviews, who would exaggerate more: professors, politicians, preachers, or salespeople? If global sales situations arise, the Federal Corrupt Practices Actwhich prohibits bribery and other practices that might be culturally acceptable elsewhere but that are illegal in the United Statescomes into play. Slide 36: This is About Us slide to showcase Company specifications. Slide 15: This slide shows Ethical Functioning. Not only do these cover how salespeople (and other company representatives) should interact with customers, they also detail how employees should treat each other and how the companys vendors should be treated. 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And Gets Results Chapter 8 w.a sales Management Learning objectives Compare and contrast common ethical challenges facing salespeople and Management. Doing so can lead to disappointment and distrust with the customer if and when they do decide to buy you! Concerns, such as fair hiring practices 3 Therefore, the FSG, and policies. Access to premium services like Tuneln ethics in sales management ppt Mubi and more close working relationships with the customer can the... Earlier, salespeople tend to ethics in sales management ppt ethical people past 24 hours a for... Managing salespeople that all managers face is the first functions of sales Management and means. And nurturing them into key accounts to store your clips Chapter 3 Therefore, sales... Certainly not least, the pressure to compromise their values to succeed is a top stressor sales! Wrong practices in market and what should be sone to stop them most fundamental ethical mistake a. 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