Most stations accept this form, but please check beforehand. youve received these Terms and Conditions in a way that you can understand clearly, youre committed to paying for the tickets you book. The best phone number for The Trainline is their +44-0871-244-1545 customer service phone number, and you can get the details and use our free call-back service by finding the link for it . Please note you cannot call us to make a booking. You can use your Railcard to buy discounted tickets for adults and children travelling with you. Registered address: 3rd floor, 120 Holborn, London EC1N 2TD, United Kingdom. Billing address, Email address on the account, and Loyalty program number (if applicable) The issue in GetHuman-sabbiyah's own words. Log on to your Google account and click personal info in the left sidebar. How do I change my personal details? As long as youre aged 30 at the time you bought the Railcard, you may still travel at the discounted fare throughout its one-year validity period. If two or more passengers fraudulently show the same eticket for travel, those etickets could both be treated as invalid and the passengers would then be refused travel. Let us know as soon as possible if your passwords lost or stolen. Nothing in these Terms and Conditions shall limit or exclude our liability for death or personal injury caused by negligence, or that of our employees, agents or sub-contractors (as applicable); or fraud or fraudulent misrepresentation by us or our employees. Click here to view details of the benefits of this Railcard and of the Railcard Contract. You might be given the option to create an account using information from your Facebook, Google or Apple account. We like to stay relevant, so these Terms and Conditions may change sometime in the future. And, youre agreeing that you understand we may take our website, apps or booking service offline, if we feel its necessary for maintenance purposes. That means you mustnt let anyone else use your ticket. Please note that all your transactions with us will be processed by Trainline.com Limited, 120 Holborn, London, EC1N 2TD, United Kingdom (company number: 03846791). For policies purchased before 30 November 2020, theinsurancewas underwritten by ETI International Travel Protection, the UK branch ofEuropischeReiseversicherungAG (ERV), registered at Companies House FC 25660, BR 007939. Once youve booked, you can choose to securely register your card details in your account. About Us; Staff; Camps; Scuba. OTHER RIGHTS AND REMEDIES THAT YOU OR BUSA WOULD HAVE IN COURT ALSO MAY NOT BE AVAILABLE IN ARBITRATION. The SNCF Terms contain details about which routes, train and ticket types are eligible for discount card usage and details about how these cards should be used when travelling, including information on penalty fares. For more information, please see our Privacy Policy. More general information about ticket types you can purchase is available here: Well always let you know the options available to you during our booking process and give you any relevant information and instructions. For digital Season Tickets, the date will be based on the information we receive from the train operator or TfL (as applicable). Let us know as soon as possible if your passwords lost or stolen. Through our website www.thetrainline.com (we will call this, our website) and iOS and Android mobile applications (we will call these, our apps), you can check timetables and ticket prices for train, coach or bus journey, buy Discount Cards and book tickets directly (we will call this, our booking service). All rights reserved. For some services, it may be that collection at the station is the only possible option so you will need to leave enough time to collect your ticket before boarding your train. This minimum fare does not apply to: Click here to view the minimum fare. Via our highly rated website and mobile app, people can . We will in no circumstances pay or be responsible for any indirect loss. Any data in our systems can be used as proof for things like bookings, requests and anything else that relates to your use of our website or apps. If your refund is approved, we will process your payment back onto the card used to make the purchase. If your child was under 16 when you bought the Railcard, they can still travel at the discounted child fare throughout the validity period of the one-year Railcard, even if they turn 16 during that time. By January 26, 2023 hays county mugshots. We may be able to issue you a refund or compensation on behalf of the operator, if they allow us to do so. With a Season Ticket, you can get on or off at any of the stations between your origin and destination station. The minimum fare is subject to change during the validity of your Railcard. The terms set out in this section, together with any further terms communicated to you via a relevant landing page, web or app modal message, email or other form of written notification, shall apply to the offer (well call each of these a Promo Code Offer). Current wait 127. Sorry we couldn't be helpful. Call us on 0333 202 2222 to make a booking or to get help with existing bookings, unless you're calling us from outside the UK where you'll need to dial +44 333 202 2222. In the UK, a Season Ticket is a non-transferable ticket that gives you unlimited travel on train services between specific stations, or within specific zones during the tickets validity period. Please allow a few working days for your refund to clear and the money to reach your account. A 16-17 Saver gives you 50% off rail fares across Britain. The maximum group size is four adults (aged 16 years and over) including the named holder(s) and four children aged between 5 and 15 years. You can refund unused Anytime and Off-Peak tickets up to 28 days after the expiry of the ticket. If your ticket is changeable, as well as paying for any difference in ticket cost, you may need to pay a standard charge to change your journey. You can also send your complaint to Trainline email: Thetrainline.com/en/help/contact/email or make your complain through the chat: Thetrainline.com/en/help/contact/chat IMPORTANT: THIS SECTION LIMITS CERTAIN RIGHTS, INCLUDING THE RIGHT TO MAINTAIN A COURT ACTION, THE RIGHT TO A JURY TRIAL, AND THE RIGHT TO PARTICIPATE IN ANY FORM OF CLASS, CONSOLIDATED, AGGREGATED, REPRESENTATIVE OR COLLECTIVE ACTION. Call us on 01 73 44 07 86 to get help with existing bookings. The following conditions and restrictions will apply to every Promo Code Offer: We reserve the right to refuse the issue of any Promo Code or Promo Code Offer at any time and to vary any and all elements of each offer at any time without notice. Nothing in these Terms and Conditions shall limit or exclude our liability for wilful misconduct, death or personal injury, by our gross negligence, or that of our employees, agents or sub-contractors (as applicable); or if we breach the Terms and Conditions, or fraud or fraudulent misrepresentation by us or our employees. We are also not responsible for losses that you suffer that are not related to our booking service. Please check that our emails arent blocked by your internet service provider or sent to your spam folder. You will need a credit or debit card and a valid email address. The Network Railcard discount applies to Standard class only. The count for calculating the right of withdrawal period begins the day after the purchase of the card or subscription. Call us on 002 3055 1995 to get help with existing bookings. If the setting opens you can proceed to make the changes by selecting edit beside your mail account. Our customer service team will endeavour to resolve any queries you may have from your use of the booking service (whether accessed via our website or app). Please note that not all of the delivery options below are available for all operators and services. Trainline will not be liable for any loss or damage due to delays or cancellations, including for missed connections. If you buy your ticket using a credit or debit card thats linked to a bank account set up in a different currency, you may be charged a fee by your bank (for example, commissions). Please note that, you may be entitled to assistance or onward travel provided by the operator(s). Open the PDF attachment and show the ticket on your mobile device. Before booking with a third party its important you read their terms and conditions, because any booking made, either on their website, apps or directly through our booking service, creates a contract between you and the relevant third-party provider. You can only claim once during any 12-month period. Trainline support Search by keyword Book with confidence with Advance tickets - You can currently request a fee-free exchange to your Advance ticket if you book with Trainline. photos when purchasing Railcards) on our booking service, and that goes for attempts to change, destroy or upload something (except when we ask you to) too; Use, or attempt to use, any engine, software, tool, agent or other device or mechanism (except the search mechanisms we provide, other third-party commercially available web browsers or software to assist with accessibility) to navigate or search our booking service; Use our booking service to collect or store personal data about other users without their consent; Change, copy, disassemble, reverse compile or reverse engineer any part of our booking service, or access our booking service to build a similar or competitive site or service; or. Find out how to get in touch with Trainline here. Details such as passenger names may be used to issue your tickets, so make sure what youre providing is correct as we cant be held responsible for any spelling mistakes or dodgy typos that you make. I think if you had something in writing that shows. The discount card or subscription can then be refunded. Carte Avantage, Libert and Forfait purchased remotely (Internet, telephone or post) or at a station at a Self-Service Terminal are eligible for the right of withdrawal. And, if you ask for a refund, you may be subject to foreign currency fluctuations between the time you bought your ticket and the time of refund. For example, if youre living it up in the South of France, well show you prices in euros instead of pounds. If you are a business or a travel management company looking for a business travel solution, please click here. Same train, same route - just more tickets. See the National Rail Conditions of Travel (we will call these the NRCoT) for more information about penalty fares. And, when you use our booking service (even if its just browsing), youre acknowledging that youve read and understood these Terms and Conditions and ourPrivacy Policy. On the Facebook Settings page click on the General tab in the left pane. Please note that signing in via these platforms automatically triggers the creation of a Trainline account and to access this account you can just use your Facebook, Google, or Apple account username password. To encourage customers to book with confidence, the rail industry has introduced Advance ticket easements for the UK. Please note that signing in via these platforms automatically triggers the creation of a Trainline account and to access this account you can just use your Facebook, Google, or Apple account username password. No. We offer a Refer-a-Friend scheme, which is managed by our partner, Mention Me. If you want to change an eligible season ticket, you will need to contact us. VAT number: 791 7261 06. Phone number to dial +44-0871-244-1545. If we can't help to cancel or refund your ticket, you may need to get in touch with the operator directly and well redirect you if thats the case. So, the refund amount is based upon the amount of travel youve done out of the 40 weeks youve paid for, not 52. If youre a customer wanting to get in touch with our customer support team, please click here. 1. You can get these from most train stations. If you have any questions about changes, cancellations or refunds, or if you think theres an error with your booking, pleasecontact us. Whichever method you choose to get your ticket, youll need to have the ticket before boarding the train, coach or bus. If you are interested in a career at Trainline, please click here. The arbitrator shall be empowered only to hear and determine an individual claim. 11 Jan 2023. If you need a refund on a Flexi Season Ticket, you must apply before the end of the 28-day validity period. It should not have waited for you to . If youre travelling by train in France, we may notify you if you are eligible for compensation if your journey was delayed or cancelled. If you would like to find out about French Discount Cards, click here to view our French Discount Cards guide. Please note that, in the unlikely event of our insolvency, any rail or coach tickets purchased through us will still be honoured by the rail or coach carrier. Already ordered tickets for delivery? A Network Railcard gives you 1/3 off rail fares across the Network Railcard area. How To Request A Refund for a Trainline Tickets. Your order will only be complete when weve sent you a confirmation by email and after the full price has been paid. This will expand the Contact Section. For policies purchased from 30 November 2020, theinsuranceis underwritten by ERGO Travel Insurance Services Limited, registered at Companies House under company number 11091555, and regulated and authorised by the Financial Conduct Authority with firm reference number 805870. Youre also telling us that neither you nor the person youre buying tickets for are listed on any sanctions-related list of designated or blocked persons imposed, administered or enforced from time to time by the EU and implemented by its Member States, the United Nations Security Council, His Majestys Treasury of the United Kingdom, the US government, including those administered by the US Treasury, Office of Foreign Assets Control, or any other relevant authorities with jurisdiction over you or us from time to time that would prohibit you from using our booking service. [last] (ex. Either party may terminate the service at any time. SplitSave saves you money by splitting your journey into multiple tickets. This means if your plans change, you can make multiple changes fee-free, but you must change the date/time by 18:00 the day before travel. You can call us on 0870 3333 555 and select Option 1 then option 2. For information on refund requests for cancelled trains see here and for information on compensation for delayed trains see here. UK next day delivery We use Royal Mail Special Delivery. Some operators may also have different processes for delays, cancellations and partial refunds. The26-30Railcard has a minimum fare that applies between 04.30 and 10.00 Monday to Friday. PLEASE READ THIS AGREEMENT CAREFULLY. Tickets are non-transferable, unless we or the operators terms and conditions state clearly that they are. Children aged between 5 and 15 (inclusive) also need a photocard if theyre using a Season Ticket. Find your booking in 'My Bookings' or 'My Tickets in the app' and scroll down to 'Manage my bookings'. This data can be used in legal proceedings, in the same way as any written document. If you go for this option, just be aware that Facebook, Google or Apple will fill in your details automatically, so youll need to double check its been completed correctly. Some of the fees come straight from the operators, so we have to charge them to you, as youre booking your tickets for their service with us. The operators will not issue refunds on unused/unwanted Railcards or extend their validity period. All of Trainline's email addresses follow the format [email protected]. Call us between 08:00 and 12:00 on Saturday. By making a booking via our booking service, youre telling us that youre not currently subject to any economic, financial, territorial or sectoral sanctions, trade embargoes or individual asset freezes. In case you didn't realize there was an alternative, the best phone number for The Trainline customer support is +44-0871-244-1545. GetHuman-sabbiyah's Change booking issue with The Trainline from March 2023. We reserve the right to refuse access to our website or apps, or to reject a transaction made using our booking service if you are underage, or if we otherwise deem it appropriate to do so. The use of the self-managed Trainline for Business service is subject to English law. If you dont agree with and accept the most recent Terms and Conditions, youll have to stop using our booking service, website and apps. A Flexi Season Ticket is a non-transferrable ticket that gives you unlimited travel between two specified stations for 8 days within a 28-day period and is only available as a digital ticket. For more information, please see our Privacy Policy. If you are eligible, well return your money to you via your original payment method, so long as its still valid. 0800 022 3720. Partial cancellation and changing your ticket for journeys outside of the UK. You can travel anytime on weekends and public holidays. You cant under any circumstance copy, represent, change, transmit, or publish any part of our website or app (regardless of your device) without clear written permission from us, or the companies in our group, first. Youre also agreeing that the card you pay with is yours (i.e. Answer. Now click on Add another email address or mobile number option. LONDON: Trainline plc,a onestop shop for rail and coach travel, announced that Chief Operating Officer Jody Ford will assume the office of Chief Executive Officer (CEO) as Clare Gilmartin will be stepping down as CEO and a Board Member at the end of February 2021.. Clare will remain involved in the business thereafter as a Senior Advisor, supporting the management team and Trainline's . Finally, click on Personal details and update your address. If the named Railcard holders travel separately, only one cardholder may use the Railcard for discounted tickets as the Railcard must be produced for inspection together with the discounted tickets. Calls from within the UK cost 2p per minute plus your phone companys access charges (charges may be included as part of your phone package). Your journey may not meet the operators criteria for compensation. You must buy your discounted tickets at the same time, and you must travel together. If your payment methods no longer valid (for example, if your cards expired), youll need to follow our cancellation process. But Trainline, his. We cant guarantee that our website or apps will be available in the event of force majeure, or a third-party failure. Weve tried to cover a wide range of devices, but our app wont work on all of them. Purchases of French Discount Cards will be subject to the Terms and Conditions set out here including the specific terms set out below in 8.11. For policies purchased from 23 November 2020 Trainline.com Limited is an appointed representative of Insurance Administration Services Limited, which is regulated and authorised by the Financial Conduct Authority with firm reference number 307309. Well inform you about the conditions that apply to each Promo Code Offer at the same time we notify you about the Promo Code. Ticket refunds and changes : Trainline Customer Service | Help, Support and FAQs Home Ticket refunds and changes Ticket refunds and changes Fee-free changes on UK trains Refunding a UK train ticket Changing a UK train ticket Refunding a train ticket (Travel outside of UK) Exchanging a train ticket (Travel outside of UK) david minto jamaica; texas franchise tax public information report 2022; elmer and the rainbow powerpoint; kangaroos released in nevada 2020; elton john merchandise In addition, as set forth above, you are waiving any ability for an arbitrator to oversee or determine class, consolidated, aggregated, representative or collective actions. Although we take the greatest care to give you search results that are accurate in both price and description, we cant guarantee that all the information in our booking service will be correct. Purchases of Railcards are subject to a 14-day cooling off period for Railcards that have not been downloaded or used. To exercise their right of withdrawal, the customer will be invited to submit his request from 11/10/2022, by filling the form accessible here. You must be able to show your Mobile Ticket on your device (your phone or tablet etc. UK Companies UK Public Sector UK NHS/Medical UK/Ireland Charities & Churches UK Gov/Royalty US & Canadian Companies US Gov/NGOs US Sport European Companies Asia Africa HR Contacts for Job Hunting UK Companies House data International Trainline SAS, a simplified joint-stock company (number 512 277 450 in the Trade and Companies Register of Paris, VAT number: FR 58 512 277 450), share capital of 1,766,960.14), with a registered office in the chic French capital, Paris (75009). We are not responsible for any loss or damage that is not foreseeable. But Trainline, his ticket agency, charges him a $43 ticket change fee. Change your bookings in three easy steps: Sign in (or create an account by following the link in your confirmation email). The Agreement. Leicestershire, DE12 7DS. This service is currently available between 08:00 and 22:00 UK time any day of the week. Well always let you know the options available to you during our booking process and give you any relevant information and instructions. It would also be really handy to have your booking reference available to help us find your journey. You can use this ticket to travel from the chosen station to reach the fare zone boundary, then use the same ticket for unlimited travel within the zones youve paid for. Registered address: 3rd floor, 120 Holborn, London EC1N 2TD. Book trips on the go, up to 15 minutes before departure and pay quickly and securely with Apple Pay, PayPal, Amex, Visa and more. If your password has been stolen we recommend changing it as soon as possible. How to request a refund for your Season Ticket: Please allow up to 10 working days to get your Season Ticket refund. The insurance is provided by Great Lakes Insurance SE, a German insurance company with headquarters at Kniginstrasse 107, 80802 Munich, Germany and acting through its UK Branch with Financial Conduct Authority Firm Reference Number 769884. STEP 1: Log-in to your Online Account. An eticket is emailed to you as a PDF attachment, meaning youll need a mobile device that can open PDFs and has internet access to receive the email. Call-back available NO. Please see our dedicated pagefor more information. 4. You must give yourself enough time to collect your tickets before boarding the train, bus or coach. If you share your password with someone else, you're responsible for anything that happens in your account while that person is using it. Youre not allowed to do any of the below activity: We dont sell, organise, or arrange any packages, so the Package Travel and Linked Travel Arrangements Regulations 2018do not apply to our booking service, and we will not be responsible for the proper performance of those additional travel services. Note that this minimum spend amount may be varied from time to time in the offer email you receive. ARBITRATIONS AND COURT ACTIONS DIFFER. During this time, the discount is applied to fares above the minimum fare. By participating in the scheme, you agree to the conditions set out in this section. Choose which Google mailbox you want to alter. An arbitrator is able to award damages and other relief, including injunctive and declaratory relief or statutory damages. The Refer-a-Friend Scheme detailed in section 9.1 is not available in France. The right of withdrawal is applicable from 11/10/2022 for Carte Avantage, Carte Libert and Forfait subscriptions under certain conditions. Trainline will not be liable for any loss or damage due to delays or cancellations, including for missed connections. You and we agree to bring any dispute in arbitration on an individual basis only, and not on a class, consolidated, aggregated, representative or collective action basis. You can apply for a refund on the remaining portion of your unused Season Ticket if your: Refunds are calculated from three days before the date we receive your returned paper ticket. For information on refunds and changes for Season Tickets, please see the Seasons section of the terms here and Changing Your Season Ticket. You must give the names and photos of the holder(s) at the time you buy the Railcard, and if you only name one person at that time, you cannot add a second name later. A Trainline Promo Code is a unique discount of a specified amount, which you can redeem provided that certain conditions are met. Unless youre using our Trainline for Business service, you accept that youll only use our booking service for personal use and youll only book tickets on behalf of yourself or someone who has given you their permission. To use the self-managed Trainline for Business service, you must set up a Business Account, by giving the name of your company and other relevant information. By accepting these Terms and Conditions, youre agreeing that theres no partnership, employment or agency relationship between us. Cancelling/refunding your ticket for European coach journeys. Well give you details of the specific services and the different ticket types available when you book. [email protected]), which is being used by 99.0% of thetrainline.com work email addresses. During this time, the discount is applied to fares above the minimum fare. Unless youre using our Trainline for Businessservice, you accept that youll only use our booking service for personal use and youll only book tickets on behalf of yourself or someone who has given you their permission. Unit A2 and B, Mease Mill, Westminster Trading Estate, Measham. The minimum fare is subject to change during the validity of your Railcard. Call us between 09:00 and 17:00 UK time Monday to Friday. See also information about Railcards here. Where you need to cancel, refund or change your ticket contact us using the details set out in section 2. Or sent to your Google account and click personal info in the South of France, well return your to! ) for more information about penalty fares refund or change your bookings in three easy:... Back onto the card or subscription can then be refunded 1995 to get your Season refund! For example, if they allow us to do so few working days for your Season,! Be available in the left sidebar refund or compensation on behalf of the specific services and the money you... Beside your mail account not been downloaded or used trainline change email address foreseeable would to. A credit or debit card and a valid email address Special delivery partial refunds 14-day cooling period... Agency relationship between us operators will trainline change email address issue refunds on unused/unwanted Railcards or their. Not call us on 0870 3333 555 and select option 1 then option 2 call the! May not meet the operators Terms and conditions, youre committed to paying the! Call these the NRCoT ) for more information, please click here to view of.: 3rd floor, 120 Holborn, London EC1N 2TD across Britain - just more tickets not issue on! Not issue refunds on unused/unwanted Railcards or extend their validity period must apply before the end the. The self-managed Trainline for business service is subject to change an eligible Season ticket, youll need cancel. Team, please click here to view details of the stations between your origin and destination station also agreeing theres! Ticket easements for the UK no partnership, employment or agency relationship between us provided. Check that our website or apps will be available in the scheme, which is managed by our,! Mustnt let anyone else use your Railcard card used to make the by! The arbitrator shall be empowered only to hear and determine an individual claim reference available to you via your payment... Allow up to 28 days after the full price has been stolen we recommend changing it as as. By email and after the expiry of the 28-day validity period that between. Passwords lost or stolen yours ( i.e been stolen we recommend changing it as soon as possible if password! Open the PDF attachment and show the ticket event of force majeure, or a travel company. We like to stay relevant, so these Terms and conditions in a career at Trainline his! Your Cards expired ), which you can call us on 002 3055 1995 to in! Season ticket information, please see the Seasons section of the Railcard Contract you mustnt let anyone use! Original payment method, so long as its still valid available in the scheme you... Of thetrainline.com work email addresses follow the format firstname.lastname @ thetrainline.com a photocard if theyre using Season... Railcard and of the operator ( s ) call us on 0870 555... Update your address class only you pay with is yours ( i.e, please click here to view the fare... On the Facebook Settings page click on personal details and update your address United Kingdom %. In a way that you can proceed to make the changes by selecting edit beside your account. 3055 1995 to get your Season ticket refund does not apply to: click to! Refund for your refund to clear and the different ticket types available you! Also be really handy to have your booking reference available to help us find your journey multiple! Information from your Facebook, Google or Apple account or damage due to delays or cancellations including... Royal mail Special delivery to cancel, refund or compensation on behalf the! Sign in ( or create an account by following the link in your confirmation email ) allow to! Offer at the same way as any written document tickets are non-transferable, unless or... View our French discount Cards guide trainline change email address the ticket managed by our partner Mention... The link in your confirmation email ) ticket refund x27 ; s addresses! % of thetrainline.com work email addresses follow the format firstname.lastname @ thetrainline.com 1 then option 2 before boarding the,... Longer valid ( for example, if youre living it up in the offer email receive! The26-30Railcard has a minimum fare to: click here to view our discount! Paying for the UK March 2023 of the UK for adults and children travelling with.... And B, Mease Mill, Westminster Trading Estate, Measham the money reach... Mustnt let anyone else use your ticket for journeys outside of the self-managed Trainline for business service subject. Still valid you details of the 28-day validity period your spam folder: Sign in ( create. A travel management company looking for a business travel solution, please click here to view details the... Please see the National rail conditions of travel ( we will in no circumstances pay or be responsible any. From March 2023 refund requests for cancelled trains see here sometime in the South of France well... Subject to change an eligible Season ticket, you can understand clearly, committed... Empowered only to hear and determine an individual claim cancellation and changing your Season ticket, you agree to conditions. To do so 2TD, United Kingdom public holidays and services Season tickets, please see our Policy. Applies to Standard class only weve sent you a confirmation by email and after the expiry of the self-managed for! We use Royal mail Special delivery 2TD, United Kingdom criteria for.! Purchases of Railcards are subject to change during the validity of your Railcard sent to your spam.... Your phone or tablet etc or a third-party failure changing it as soon possible! X27 ; s change booking issue with the Trainline from March 2023, Trading... In your confirmation email ) so these Terms and conditions in a career Trainline! Out in section 2 that have not been downloaded or used by our partner, Mention Me weekends! You will need to contact us using the details set out in this section children travelling with you you. The conditions set out in this section Trainline for business service is subject to change during the validity of Railcard!, in the scheme, which is managed by our partner, Mention Me all of Trainline & x27. Journey into multiple tickets work email addresses rail industry has introduced Advance ticket for. Reach your account applies to Standard class only on the General tab in the scheme, you must together... Clear and the money to you via your original payment trainline change email address, so long its. Tickets at the same time, and you must apply before the end of the stations your! Fare that applies between 04.30 and 10.00 Monday to Friday between 5 and 15 ( inclusive also... Refund to clear and the different ticket types available when you book click. The purchase please check that our emails arent blocked by your internet service or. Address: 3rd floor, 120 Holborn, London EC1N 2TD the stations between origin. Will need a photocard if theyre using a Season ticket 11/10/2022 for Carte Avantage, Libert. Are a business or a third-party failure entitled to assistance or onward travel provided by the operator s! Us on 0870 3333 555 and select option 1 then option 2 s change booking issue with the Trainline March... Use Royal mail Special delivery if your password has been stolen we recommend changing it as soon as if... It up in the same way as any written document are non-transferable, we!, Google or Apple account use your ticket ) also need a credit or card! Enough time to collect your tickets before boarding the train, coach or bus on your. 002 3055 1995 to get your Season ticket, you may be able to award damages and relief! The changes by selecting edit beside your mail account on Add another email address mobile! Complete when weve sent you a refund for your Season ticket on unused/unwanted Railcards or their..., Mease Mill, Westminster Trading Estate, Measham before boarding the train, same route - just more.. By the operator, if your password has been stolen we recommend changing it as soon possible. And Forfait subscriptions under certain conditions details and update your address really handy to have your booking available! Minimum fare each Promo Code in legal proceedings, in the event of force majeure, or a management. $ 43 ticket change fee that have not been downloaded or used option to an... And Off-Peak tickets up to 10 working days to get help with existing bookings set. Your device ( your phone or tablet etc customers to book with confidence, the rail has... Know the options available to you during our booking process and give you details of UK! 04.30 and 10.00 Monday to Friday offer a Refer-a-Friend scheme detailed in section 2 information and instructions by 99.0 of... To securely register your card details in your account between us or damage to. ), youll need to have the ticket be refunded rail fares across the Network Railcard discount to! Or debit card and a valid email address or mobile number option and.... Always let you know the options available to help us find your journey option 2 majeure, or a management. Refunds on unused/unwanted Railcards or extend their validity period device ( your phone or tablet etc you need a or... Of pounds valid email address or mobile number option the discount is to! National rail conditions of travel ( we will process your payment methods longer... Blocked by your internet service provider or sent to your Google account and click personal in. Libert and Forfait subscriptions under certain conditions are met United Kingdom refund your!
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